Soleil Health Medical Centre does not provide after-hours services directly. The practice is open Monday to Friday from 8.00 am - 5.00 pm. If you require medical care outside of our opening hours, please contact:

• Dial-A-Doctor on 1300 030 030
• Health Direct for advice on 1800 022 222 or via www.healthdirect.com.au

In an emergency only, please call 000 for an ambulance.

Yes, a valid referral from your GP is required to access specialist services. This supports continuity of care and ensures Medicare eligibility where applicable. Many of our specialists consult onsite, allowing for faster access, streamlined communication, and a more coordinated healthcare experience, making your health journey seamless and less stressful.

Yes, telephone appointments are available for eligible services. Please speak to our reception team on 08 6388 4442 to see if your consultation qualifies.

• Standard appointments: 15 minutes
• Long appointments: 15-30 minutes
• Prolonged appointments: more than 30 minutes

Please advise reception or book online accordingly if you need a longer appointment.

To obtain a medical certificate, it is necessary to schedule an appointment with a doctor, either by phone or face-to-face. A medical certificate is a legal document that verifies your medical condition. Please note that medical certificates cannot be backdated.

We welcome all feedback and are committed to listening and responding to our patients.

Please share your feedback with us in writing, addressed to our practice manager:

• Email: admin@soleilhealth.com.au
• Post: 3/40 Marine Parade, Cottesloe, WA 6011
• Website Feedback Form

However, if you feel the need to discuss the feedback outside the practice, please contact the Health and Disability Service Complaints Office on www.hadsco.wa.gov.au.

Transfer of Records forms are available at reception. Please complete the form, and it will be sent to your previous medical practice. Your previous Medical Practice may charge a fee and may not release records until the fee is paid.

For all prescription renewals and specialist referrals, we kindly ask patients to book an appointment. This allows your doctor to review your current health status and ensure any medication or referral remains appropriate and effective for your needs.

To renew a specialist referral, a clinical assessment is required so your doctor can confirm that the referral accurately reflects your present condition and reason for specialist care.

If you're an existing patient of Soleil Health Medical Centre, this may be arranged via phone consultation, subject to your doctor’s discretion. Please note that standard consultation fees apply for telehealth services.

There is a pathology collection centre onsite, staffed by Clinipath. It is open 8.30 am to 12.30 pm, Monday to Friday. Outside these hours, please drop samples off at reception.